We stand behind the quality and performance of our products. We love them and hope you will too. In case you don't we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship within 30 days of receipt of your order. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. These returns must occur within 30 days of your original order and there are no restocking fees associated with this type of return. All other returns, be it your error in ordering or whether you decided you no longer want the product, must be made within 30 days of placing your order. A full refund will be issued, less a 20% re-stocking fee, if all returned items are new and in their original packaging. These fees cover the cost of credit card fees associated with your transactions as well as employee labor to ship and then process your incoming return. If you are exchanging a new, unused product for another product on our website this re-stocking fee can be waived at the discretion of our company. Please call our offices for details before you return any items for credit or exchange. Items should be returned with a copy of the invoice, manuals and accessories in the original shipping carton or similar packaging. Failure to return all original merchandise with accompanying accessories and materials will result in the product being returned without credit and at the expense of the customer. We do not issue credit for costs incurred in shipping a returned item. We do not accept returns on Custom Cut Rope Light or special ordered materials. Orders placed during the November-December holiday season must be returned to us on or before December 15th or they will not be accepted and no credit or refunds will be issued. © 2017 Commercial Christmas Decorations. Reproduction in any manner, in whole or in part, of any portion of this catalog is strictly prohibited. All portions, including copy, artwork, photographs and product designs are the exclusive property of Commercial Christmas Decorations and their manufacturers or customers. All portions have been copyrighted and may not be copied or reproduced without the express written permission of Commercial Christmas Decorations. Return Policy 1.866.445.4449 sales@commercialchristmasdecorations.com 5215 E Sugarloaf Circle Mesa, AZ 85201